Payment: You will receive an invoice after your order is submitted. We let Paypal handle your credit card transaction on their secure website. Your worm supply order will be filled once we receive your payment.
Shipment: We ship by mail on Mondays to avoid weekend delays at postal facilities. If you live in the Lower Mainland BC, a delivery or pickup time will be arranged with you after we receive your order. Please make sure you are home for your delivery.
Worms: We guarantee that your worms will be delivered live and have a one-time reshipment policy. If weather conditions are extreme and we are unable to ship your delivery promptly, we will contact you. The worms are raised in a natural vermicompost ecosystem which includes other organisms that occur in a compost bin. Most likely some of these other organisms, worms and insects will be present in your worm shipment.
Supplies: We guarantee that you will be 100% satisfied with your Worm Bin. The Worm Factory 360 comes with a manufacturers 10 year Limited Warranty.
We operate Red Wiggler Supply under the business name Balance Projects. Please contact us if you have any questions. Thank you!